Frequently Asked Questions
Everything you need to know about your Bigjigs order
How long does shipping take?
Standard delivery typically takes 3-5 business days within the UK. Express shipping options are available at checkout for next-day delivery on orders placed before 1pm.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please ensure all tags are attached and the product is in resalable condition to receive a full refund.
Which payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products sustainably made?
Yes, we are committed to ethical manufacturing. Our products use responsibly sourced materials, non-toxic dyes, and we strive to minimize plastic use in our packaging.
Can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping costs and delivery times vary by location and will be calculated automatically at the checkout stage.